May 26, 2020
Chief Customer Officer: Getting Past Lip Service to Passionate Action
Posted by Jeanne Bliss

Drawing on her first hand experience at top companies as diverse as Lands End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle Different divisions and departments in corporations can fail to communicate and act as a team they create silos instead of a supDrawing on her first hand experience at top companies as diverse as Lands End and Microsoft, Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers, and she offers a proven solution to break the cycle Different divisions and departments in corporations can fail to communicate and act as a team they create silos instead of a superior customer experience Jeanne Bliss shows in stark detail how profits suffer when businesses focus on their organizational charts and not their customer relationships.This book provides leaders the tools and information they need to overcome organizational inertia and deliver a meaningful customer experience The author includes diagnostics to determine if a company s core strengths, metrics, and systems improve or harm customer relationships With all these tools, leaders can address the organizational challenges they face with an exhaustive review of the Chief Customer Officer role and an evaluation to determine the right solution for their culture and company.

  • Title: Chief Customer Officer: Getting Past Lip Service to Passionate Action
  • Author: Jeanne Bliss
  • ISBN: 9780787980948
  • Page: 190
  • Format: Hardcover
  • Chief Customer Officer Getting Past Lip Service to Passionate Action Drawing on her first hand experience at top companies as diverse as Lands End and Microsoft Jeanne Bliss explains why even great corporations can drift to delivering mediocrity to customers and she

    Tyler Weir

    I was in an idealistic state of mind when I picked this up I really wanted to change my companies viewpoint of Customer Support I read this and ran into a brick wall at work I like the idea behind it, and I agree, I just wish I tried harder.


    Ginc Zivers

    A very throughout book about what is cco and it s role in company Do you need one What you need to do the customer centric If you are CCO then there is plenty of advice on how to even choose a company and CEO and how to make them believe that this position is necessary Great proffession book.


    Stephen

    READ NOV 2013Nice piece on how to transition to a customer centric organization.


    Theodore Kinni

    A leading practitioner s view of what it really takes to build an organization s customer focus.



    • [MOBI] ☆ Chief Customer Officer: Getting Past Lip Service to Passionate Action | By ✓ Jeanne Bliss
      190 Jeanne Bliss
    • thumbnail Title: [MOBI] ☆ Chief Customer Officer: Getting Past Lip Service to Passionate Action | By ✓ Jeanne Bliss
      Posted by:Jeanne Bliss
      Published :2020-02-22T20:37:25+00:00